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SUMMARY:Scholars in Focus: Nicole Fletcher & Allison Berger
DESCRIPTION:Please join us for our new series\, Scholars in Focus\, giving 
 you a glimpse into the exciting work happening across the University. A 
 faculty member and staff member will discuss their research for 15 minutes 
 each\, followed by Q&A. \n\nThis virtual Scholars in Focus\, on Mon. March 
 24th will feature Nicole Fletcher\, PhD\, Assistant Professor of 
 Educational Studies and Teacher Preparation\, and Allison Berger\, 
 Associate Dean of Students. Register on this page to receive the Zoom 
 link.\n\n\n\nBerger will present "A Customer Service Model for Higher 
 Education". Institutions of higher education (IHEs) can optimize their 
 student experience by developing a customer service mindset. 
 Well-developed\, inclusive customer service models can support students’ 
 educational and co-curricular experiences. Adapting corporate customer 
 service models to higher education that are informed by the framework and 
 principles of “servant leadership” can lead to a more positive and 
 enriching experience for staff and students. The purpose of this 
 dissertation is twofold: (a) identify aspects of certain corporate models 
 of customer service that lend themselves well to the mission of IHEs\; and 
 (b) conduct exploratory research at a specific\, student-focused office of 
 an IHE to understand better its customer service mindset and how a 
 customized corporate model can further support the office’s 
 work.\n\nFletcher will present "Reimagining Possibilities for Mathematics 
 Education Through Storytelling: Learning with and from K-8 Students". This 
 presentation will share findings from a project that seeks to broaden 
 children’s knowledge of mathematics\, mathematicians\, and their work by 
 introducing them to Black mathematicians’ stories about learning and 
 doing mathematics. Short videos were developed from mathematicians’ 
 interviews about their formative\, educational\, and professional 
 experiences with mathematics\, and screening sessions and focus group 
 interviews with K-8 students were conducted. Analysis of focus group 
 transcripts revealed that mathematicians’ stories engaged K-8 students in 
 several ways\, including by expanding their mathematical knowledge and 
 imaginations\, piquing their interest in mathematical applications\, 
 establishing personal connections to mathematicians’ identity and their 
 work\, and enhancing their understanding of what mathematicians 
 do.\n\nPresenter Bios:\n\nNicole Fletcher is an Assistant Professor of 
 Educational Studies and Teacher Preparation at Fairfield University. She 
 earned an MA in early childhood and special education and a PhD in 
 mathematics education at Teachers College\, Columbia University. She worked 
 as an early childhood teacher for ten years in both general and special 
 education classrooms. She also worked as a K-5 mathematics coordinator and 
 has facilitated professional development for elementary mathematics 
 teachers in the US and abroad. Her research focuses on young children’s 
 often-unrecognized competence for learning mathematics and developing 
 equitable\, research-based methods for teaching and learning 
 mathematics.\n\nAllison Berger has over 20 years of experience as a student 
 affairs practitioner\, working at five schools. She enjoys working with 
 students to assist them in their journey and her current focus is student 
 conduct\, serving as Associate Dean of Students at Fairfield. Berger earned 
 Bachelor's and Master's degrees at Ohio University and is currently a 
 candidate for a doctorate in Educational Leadership at Fairfield 
 University.\n\n \n\nIf you’re interested in presenting your research\, 
 grants\, creative works\, or innovative projects at an upcoming Scholars in 
 Focus session\, please contact Tiara Arnold\, tarnold@fairfield.edu
LOCATION:Online (Zoom)
ORGANIZER;CN="Lisa Thornell":MAILTO:lthornell@fairfield.edu
CATEGORIES:Conversation, Lectures, Quick Info
CONTACT;CN="Lisa Thornell":MAILTO:lthornell@fairfield.edu
STATUS:CONFIRMED
UID:LibCal-14356233
URL:https://libcal.fairfield.edu/event/14356233
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